{"id":26830,"date":"2020-05-21T14:20:05","date_gmt":"2020-05-21T14:20:05","guid":{"rendered":"https:\/\/arriva.sk\/nitra2\/vyhodnotenie-prieskumu-spokojnosti-cestujucich-arriva-nitra\/"},"modified":"2023-11-02T15:30:22","modified_gmt":"2023-11-02T15:30:22","slug":"vyhodnotenie-prieskumu-spokojnosti-cestujucich-arriva-nitra","status":"publish","type":"post","link":"https:\/\/arriva.sk\/nitra\/vyhodnotenie-prieskumu-spokojnosti-cestujucich-arriva-nitra\/","title":{"rendered":"Vyhodnotenie prieskumu spokojnosti cestuj\u00facich ARRIVA NITRA"},"content":{"rendered":"\t\t
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Cestuj\u00faci, ktor\u00ed vyu\u017e\u00edvaj\u00fa slu\u017eby spolo\u010dnost\u00ed ARRIVA na Slovensku, mohli od <\/span>2. janu\u00e1ra do 30. apr\u00edla<\/strong> vyjadri\u0165 svoj n\u00e1zor na kvalitu poskytovan\u00fdch slu\u017eieb. Do prieskumu spokojnosti sa zapojilo vy\u0161e 7 000 respondentov. Okrem vyjadrenia svojho n\u00e1zoru sa tie\u017e mohli zapoji\u0165 do s\u00fa\u0165a\u017ee o smartf\u00f3ny Samsung.<\/span>
<\/p>\n

V prieskume<\/a> spokojnosti, ktor\u00fd obsahoval desa\u0165 ot\u00e1zok, mali cestuj\u00faci ARRIVA Nitra mo\u017enos\u0165 posudzova\u0165 kvalitu vozov\u00e9ho parku, dostupnos\u0165 inform\u00e1ci\u00ed, dodr\u017eiavanie odchodov a pr\u00edchodov autobusov, frekvenciu spojov, \u010distotu a poriadok v autobusoch \u010di komunik\u00e1ciu a spr\u00e1vanie vodi\u010dov.<\/p>\n

Takmer polovica op\u00fdtan\u00fdch vyu\u017e\u00edva dopravu na dennej alebo takmer na dennej b\u00e1ze.<\/p>\n

\"\"
\nZistili sme, \u017ee zhruba tri \u0161tvrtiny respondentov pou\u017e\u00edvaj\u00fa dopravn\u00fa \u010dipov\u00fa kartu, \u010do vn\u00edmame ako pozit\u00edvny v\u00fdsledok, ke\u010f\u017ee jej implement\u00e1cia do dopravy bola jedn\u00fdm z na\u0161ich cie\u013eov. Najm\u00e4 v s\u00fa\u010dasnom obdob\u00ed predstavuje najbezpe\u010dnej\u0161\u00ed a z\u00e1rove\u0148 cenovo najv\u00fdhodnej\u0161\u00ed sp\u00f4sob \u00fahrady cestovn\u00e9ho.<\/p>\n

Celkov\u00fa spokojnos\u0165 s \u00farov\u0148ou poskytovan\u00fdch slu\u017eieb hodnotili cestuj\u00faci na stupnici od 1 do 5, kde 5 znamen\u00e1 \u00fapln\u00fa spokojnos\u0165. Priemern\u00e1 \u00farove\u0148 spokojnosti z vyhodnoten\u00fdch dotazn\u00edkov pri hodnoten\u00ed kvalitat\u00edvnych ukazovate\u013eov je 3,7, pri\u010dom najlep\u0161ie hodnotenou slu\u017ebou je dostupnos\u0165 inform\u00e1ci\u00ed o spojoch a tarif\u00e1ch.\"\"<\/p>\n

N\u00e1zor cestuj\u00facich a ich sk\u00fasenosti s na\u0161imi slu\u017ebami s\u00fa pre n\u00e1s ve\u013emi d\u00f4le\u017eit\u00e9. V\u010faka sp\u00e4tnej v\u00e4zbe, ktor\u00fa sme prostredn\u00edctvom dotazn\u00edkov z\u00edskali, m\u00f4\u017eeme slu\u017eby \u010falej zlep\u0161ova\u0165 a napredova\u0165 v plnen\u00ed stanoven\u00fdch cie\u013eov v s\u00falade s na\u0161ou strat\u00e9giou a hodnotami. Spokojn\u00ed cestuj\u00faci vo verejnej doprave s\u00fa z\u00e1rove\u0148 predpokladom pre zn\u00ed\u017eenie po\u010dtu \u00e1ut v uliciach a znamen\u00e1 to aj men\u0161iu z\u00e1\u0165a\u017e na \u017eivotn\u00e9 prostredie.<\/p>\n

Te\u0161\u00ed n\u00e1s, \u017ee viac ako polovica cestuj\u00facich zapojen\u00fdch do prieskumu pozoruje zlep\u0161enie poskytovan\u00fdch slu\u017eieb v porovnan\u00ed s predch\u00e1dzaj\u00facim rokom.<\/strong><\/p>\n

Do prieskumu<\/a> sa m\u00f4\u017eu cestuj\u00faci zapoji\u0165 aj na\u010falej a vyjadri\u0165 tak n\u00e1zor a mieru spokojnosti s vyu\u017e\u00edvan\u00fdmi slu\u017ebami.<\/p>\n

\u010eakujeme v\u0161etk\u00fdm respondentom, ktor\u00ed vyjadrili svoj n\u00e1zor, aj na z\u00e1klade sp\u00e4tnej v\u00e4zby m\u00f4\u017eeme \u010falej zlep\u0161ova\u0165 poskytovan\u00e9 slu\u017eby k spokojnosti na\u0161ich cestuj\u00facich.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Do prieskumu spokojnosti sa zapojilo vy\u0161e 7 000 respondentov.<\/p>\n","protected":false},"author":1,"featured_media":28393,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-26830","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-novinky"],"acf":{"ikonka":"","Ikonka linka":""},"yoast_head":"\nVyhodnotenie prieskumu spokojnosti cestuj\u00facich ARRIVA NITRA - ARRIVA Nitra<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/arriva.sk\/nitra\/vyhodnotenie-prieskumu-spokojnosti-cestujucich-arriva-nitra\/\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vyhodnotenie prieskumu spokojnosti cestuj\u00facich ARRIVA NITRA - ARRIVA Nitra\" \/>\n<meta property=\"og:description\" content=\"Do prieskumu spokojnosti sa zapojilo vy\u0161e 7 000 respondentov.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/arriva.sk\/nitra\/vyhodnotenie-prieskumu-spokojnosti-cestujucich-arriva-nitra\/\" \/>\n<meta property=\"og:site_name\" content=\"ARRIVA Nitra\" \/>\n<meta property=\"article:published_time\" content=\"2020-05-21T14:20:05+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-11-02T15:30:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/arriva.sk\/nitra\/wp-content\/uploads\/sites\/16\/2023\/07\/ikonka_info.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"1000\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"mcp.developer\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Autor\" \/>\n\t<meta name=\"twitter:data1\" content=\"mcp.developer\" \/>\n\t<meta name=\"twitter:label2\" content=\"Predpokladan\u00fd \u010das \u010d\u00edtania\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 min\u00faty\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/arriva.sk\/nitra\/vyhodnotenie-prieskumu-spokojnosti-cestujucich-arriva-nitra\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/arriva.sk\/nitra\/vyhodnotenie-prieskumu-spokojnosti-cestujucich-arriva-nitra\/\"},\"author\":{\"name\":\"mcp.developer\",\"@id\":\"https:\/\/arriva.sk\/nitra\/#\/schema\/person\/ec5f71d922cfc45b282052768513d87b\"},\"headline\":\"Vyhodnotenie prieskumu spokojnosti cestuj\u00facich ARRIVA NITRA\",\"datePublished\":\"2020-05-21T14:20:05+00:00\",\"dateModified\":\"2023-11-02T15:30:22+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/arriva.sk\/nitra\/vyhodnotenie-prieskumu-spokojnosti-cestujucich-arriva-nitra\/\"},\"wordCount\":426,\"publisher\":{\"@id\":\"https:\/\/arriva.sk\/nitra\/#organization\"},\"image\":{\"@id\":\"https:\/\/arriva.sk\/nitra\/vyhodnotenie-prieskumu-spokojnosti-cestujucich-arriva-nitra\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/arriva.sk\/nitra\/wp-content\/uploads\/sites\/16\/2023\/07\/ikonka_info.png\",\"articleSection\":[\"Novinky\"],\"inLanguage\":\"sk-SK\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/arriva.sk\/nitra\/vyhodnotenie-prieskumu-spokojnosti-cestujucich-arriva-nitra\/\",\"url\":\"https:\/\/arriva.sk\/nitra\/vyhodnotenie-prieskumu-spokojnosti-cestujucich-arriva-nitra\/\",\"name\":\"Vyhodnotenie prieskumu spokojnosti cestuj\u00facich ARRIVA NITRA - 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